Zovira Care Terms

Zovira Care — Priority Replacement Program Terms

Last updated: September 2026

About the Program

Zovira Care is a voluntary priority replacement program offered by Zovira. It is not an insurance policy or a regulated service contract. Enrollment gives you access to a free replacement of your Zovira Warmth Mask if it fails within your coverage period, subject to the terms below.

Eligibility

Zovira Care coverage applies only to the Zovira Warmth Mask purchased directly at tryzovira.co and enrolled in the program at the time of purchase. Coverage is non-transferable and applies only to the original buyer.

Coverage Duration

Coverage begins on the date of purchase and runs for the plan duration you enrolled in:

Zovira Care 1-Year: 12 months from purchase date
Zovira Care 2-Year: 24 months from purchase date
Zovira Care 3-Year: 36 months from purchase date

What Is Covered

Heat function failure (mask no longer heats)
Battery no longer charges or holds a full session
USB-C port failure
Cover material defects reported within the first 6 months of coverage

What Is Not Covered

Accidental damage including drops, water exposure, or mishandling
Cosmetic wear from normal use
Battery capacity loss after 12 months of daily use (normal for lithium batteries)
Damage resulting from use inconsistent with the product instructions
Loss or theft of the product

How to File a Claim

Email zovira@tryzovira.co with the subject line "Zovira Care Claim"
Include your Coverage ID (format: ZC-XX-XXXXX), found in your enrollment confirmation email
Attach a short video (10-30 seconds) demonstrating the issue
Provide the shipping address for your replacement

We review claims within 48 hours. Approved replacements ship within 5-10 business days at no additional cost to you.

Claim Limits

Zovira Care covers one (1) replacement per unit during the coverage period. Once a replacement has been shipped, coverage on that unit is considered fulfilled.

Replacement Terms

Approved claims are honored via product replacement only. Zovira Care does not offer monetary refunds under this program. Replacements are shipped with the same model or an equivalent replacement of comparable value if the exact model is no longer available.

Program Modifications

Zovira reserves the right to modify or discontinue the Zovira Care program at any time. Coverage already purchased will be honored through its full expiration date under the terms in effect at the time of enrollment.