Terms of service

Last updated: 23 September 2026

Overview

Welcome to Zovira. The terms "we", "us" and "our" refer to Zovira. Zovira operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Zovira is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with the policies referred to in them, describe your rights and responsibilities when you use the Services. By visiting, interacting with or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Your rights under the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other legislation that cannot lawfully be excluded or limited. Where our liability for a failure to comply with a consumer guarantee can lawfully be limited, it is limited to replacing the goods or refunding their price. Every other section of these Terms must be read subject to this section.

Section 1 – Access and account

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence. You agree that the information you give us (such as your email, billing, payment and shipping details) is correct, current and complete. You are responsible for keeping your account credentials secure and for activity on your account.

Section 2 – Our products

We take care to describe and show our products accurately. Colours may look slightly different on your screen depending on your device and settings. Product descriptions may change, and we may discontinue a product or limit quantities at any time.

The Zovira Blanket is a comfort item. It is not a medical device or a treatment for any condition. If your dog is injuring themselves or cannot be left alone at all, please talk to your vet.

Section 3 – Orders

When you place an order, you are making an offer to buy. Your order is accepted when we confirm it and your payment has been processed. We may decline or cancel an order (for example, if a product is unavailable or a price was displayed in error). If we do, we will let you know and refund any amount paid in full.

Refunds and our 45-Day Keep-It Guarantee are covered in our Refund Policy. Your purchases are for personal or household use, not for commercial resale.

Section 4 – Prices and payment

All prices are in Australian dollars (AUD). Shipping within Australia is free. The price charged is the price shown at the time you place your order, as set out in your order confirmation email. We may change prices and promotions at any time, but changes will not affect orders already accepted.

You agree to provide accurate payment information and confirm that you are authorised to use the payment method you provide.

Section 5 – Shipping and delivery

Delivery times are estimates and are set out in our Shipping Policy. Risk in the goods passes to you on delivery. If your order is lost in transit, we will send a replacement or refund you as described in our Shipping Policy.

Section 6 – Intellectual property

The Services, including all trade marks, text, images, graphics, video and the design and arrangement of the website, are owned by Zovira or its licensors and are protected by Australian and international intellectual property laws. You may use the Services for your personal, non-commercial use only. You must not copy, reproduce, distribute or republish any material from the Services without our written permission.

Shopify's name and logo are trade marks of Shopify. ThunderShirt, Adaptil and all other names of third-party products mentioned on the Services are trade marks of their respective owners and are used for comparison and identification only.

Section 7 – Third-party tools and links

The Services may include tools, content or links provided by third parties that we do not control. We are not responsible for third-party websites, products or services. Please review their terms and policies before using them.

Section 8 – Relationship with Shopify

Zovira is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Zovira. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Zovira, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Zovira.

Section 9 – Privacy

All personal information we collect through the Services is handled in accordance with our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy, available at shopify.com/legal/privacy/app-users.

Section 10 – Feedback and reviews

If you send us feedback or reviews, you grant us a non-exclusive, royalty-free licence to use, reproduce and publish them in connection with the Services. We will only publish reviews that are genuine, and we will not edit a review in a way that changes its meaning. You agree that anything you submit is your own, is honest, and does not infringe anyone else's rights.

Section 11 – Errors and omissions

Occasionally, information on the Services may contain errors relating to product descriptions, pricing, promotions or availability. We may correct these at any time. If an error affects an order you have placed, we will contact you and give you the option to proceed or cancel with a full refund.

Section 12 – Prohibited uses

You may use the Services for lawful purposes only. You must not use the Services to break any law, infringe anyone's rights, transmit false or misleading information, upload malicious code, scrape or collect data using automated tools, or interfere with the security or operation of the Services. We may suspend or terminate access for anyone who breaches these Terms.

Section 13 – Limitation of liability

Subject to the section "Your rights under the Australian Consumer Law" above, and to the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the Services. Nothing in this section limits liability that cannot lawfully be limited.

Section 14 – Indemnity

To the extent permitted by law, you agree to indemnify Zovira and Shopify against claims by third parties arising from your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 – Governing law

These Terms are governed by the laws applicable where Zovira operates. If you are a consumer in Australia, nothing in this section limits the protections you have under the Australian Consumer Law or your right to bring proceedings in Australia.

Section 16 – General

If any part of these Terms is found to be unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of that right. These Terms and our policies are the entire agreement between you and us about the Services. We may update these Terms by posting changes on this page. Changes will not affect orders already placed.

Section 17 – Contact

Questions about these Terms? Email us at zovira@tryzovira.co.