Refund policy

Last updated: 23 September 2026

45-Day Keep-It Guarantee

Some dogs choose the Zovira Blanket the first night. Others take a few weeks. If your dog hasn't taken to it within 45 days of delivery, or you're not happy with it for any other reason, email us at zovira@tryzovira.co with your order number.

• We'll refund the full purchase price to your original payment method.
• You keep the blanket. There's no need to send it back.
• If your dog chews or destroys the blanket within the 45 days, that counts as not taking to it and is covered.

The guarantee applies to purchases made directly at tryzovira.co and runs for 45 days from the date your order is delivered.

Damaged, faulty or incorrect items

If your blanket arrives damaged, faulty, or isn't what you ordered, email us at zovira@tryzovira.co with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer. You won't need to return the item.

How refunds are processed

We process approved refunds within 5 business days of your email. Refunds go back to your original payment method. Depending on your bank or card provider, it can take a further 3 to 10 business days for the refund to appear in your account.

Your rights under the Australian Consumer Law

Our 45-Day Keep-It Guarantee is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Questions about refunds or the guarantee? Email us at zovira@tryzovira.co. We usually reply within 1 business day.